Service Guidelines
GA RESIDENTIAL TRASH SERVICE: DO’S & DON’TS
Weekly Residential Trash Collection
To help us provide reliable and timely service, please follow the guidelines below.
TRASH & CONTAINER REQUIREMENTS
- All household trash must be bagged and placed inside your PWS-issued container. Personal containers will not be serviced.
- Need an additional container? Contact the PWS office to request one.
- Loose bags placed outside or on top of your container are subject to additional fees:
- 13-gallon bag: $2.50 each
- 35-gallon bag or larger: $4.00 each
- All boxes must be completely broken down before pickup:
- Small box: $1.00 each
- Large TV box: $4.00 each
- Box containing trash: $2.50 each
- Yard waste bags: $2.50 per bag
Photo documentation may be taken for billing and service verification purposes.
SERVICE GUIDELINES
BACKDOOR SERVICE:
Customers receiving backdoor service must ensure their PWS container is visible and safely accessible from the street, either from the front or side of the home.
If our team cannot safely locate or access the container, service may not be completed.
CURBSIDE SERVICE:
Curbside customers must place their PWS container at the curb the night before their scheduled service day and no later than 4AM on the day of service.
Because PWS is a growing company and routes may change, specific pickup times cannot be guaranteed. Placing your container out the night before helps ensure it is available when our driver reaches your area.
BILLING & FEES
BILLING & FEES
- Accounts are billed monthly (every 30 days) or quarterly (every 90 days).
- Payment is due on the 1st day of each billing cycle.
- A 5 day grace period is provided.
- A $10 late fee will be applied after the grace period.
- Customers are allowed two pickup grace periods before service may be interrupted.
- Unpaid accounts may be placed on hold for nonpayment.
ACCOUNT REINSTATEMENT
To restore service after suspension for nonpayment, customers must pay:
- Any past-due balance
- Any applicable reinstatement fee
- One month or one quarter of service in advance
Service will be restored once all required payments have been received and the account has been reinstated.
ADDITIONAL FEES & POLICIES
Extra Pickup
- Unscheduled return pickup for one container: $25
- Unscheduled return pickup for two containers: $35
No Proration Policy
Customers are responsible for the full service fee for each billing cycle. Service fees are not prorated, and refunds are not provided.
Customers wishing to cancel service must do so before the next service cycle begins.
Payment Processing Fees
- Credit Card: 3% processing fee
- ACH Payment Online: No processing fee
- Debit Card: No processing fee
- Payments Made Over the Phone: $1.99 convenience fee
- Returned Check: $35 returned-payment fee
- Rejected/Returned ACH Payment Online: $35 returned-payment fee
ITEMS NOT ACCEPTED AS HOUSEHOLD TRASH
The following items are not accepted through regular residential trash collection:
- Motor oil
- Gasoline or gasoline cans
- Kerosene or kerosene cans
- Paint cans
- Flammable materials
- Hazardous materials
- Tires
- Furniture, including small tables and nightstands
- Toilets
- Human or animal feces
- Animal carcasses
- Tree limbs
- Yard waste, bagged or unbagged
NEW CUSTOMER INFORMATION
Please review your New Customer Letter, which is sent by email and text message when you sign up for PWS services.
Your New Customer Letter contains additional important information regarding your account, service requirements, fees, and applicable policies.
For questions regarding prohibited items, account policies, fees, or additional services, please contact the PWS office
With state of the art technology and a commitment to exceptional customer service, Preferred Waste Solution takes pride in returning every call received by our call center. If you contact us after hours, we will return your call on the next business day.