POLICIES
RESIDENTIAL TRASH SERVICE: DO'S & DON'TS
Weekly Trash Collection
- All household trash must be bagged and placed inside your PWS-issued container. Personal containers will not be serviced.
- Need an additional cart? Please contact our office to request an extra container.
- Loose bags placed outside or on top of the container will incur a $2.50 fee per bag.
- All boxes must be broken down prior to pick-up and will incur a $1.00 fee per box.
- Large TV boxes will incur a $4.00 fee per box.
- Boxes containing trash will incur a $2.50 fee per box.
- Large yard waste bags will incur a $4.00 fee each.
Photo documentation will be taken for billing purposes.
Service Guidelines
- Backdoor Customers: Trash containers must be visible from the street (front or side of the home).
- Curbside Customers: Trash containers must be placed curbside the night before your service day and no later than 4:45 AM on the day of service.
Bulk Trash Collection
- Available for an additional fee. Payment must be made upfront via debit card, ACH, or credit card. Please contact our office regarding pricing and scheduling.
Billing & Fees
BILLING & FEES
- Accounts are invoiced monthly (every 30 days) or quarterly (every 90 days).
- Payments are due on the 1st day of each billing cycle.
- A $10 late fee will be applied after the 5th day of nonpayment.
- Customers are granted a two-pickup grace period before service is interrupted. If payment is not received, the container may be removed due to nonpayment.
Account Reinstatement
To restore service, customers must pay:
✔ Any past-due balance
✔ A reinstatement fee
✔ One month of service in advance
Additional Fees
- Extra Pickup Fee: $25 per unscheduled return pickup
- No Proration Policy: Customers are responsible for the full monthly fee unless canceled before the next service cycle (no refunds).
- Credit Card – 3% processing fee.
- ACH payments online – no processing fee.
- Debit Card – no processing fee
- Returned Check or Rejected/Returned ACH payments online – There will be a $35 fee for all rejected or returned paper checks or ACH payments made online.
ITEMS NOT ACCEPTED AS HOUSEHOLD TRASH
The following items will not be collected:
🚫Oil, gasoline cans, kerosene cans, all paint cans
🚫Flammable or hazardous materials
🚫Tires, furniture
🚫Human or animal feces, animal carcasses
🚫Tree limbs, yard waste
For questions or to request additional services, please contact our office.
With state-of-the-art technology, Preferred Waste Solution takes pride in returning all phone calls received by our call center. If you call after hours, we will return your call on the next business day